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User Support

The staff of the USC Shoah Foundation Institute are also available to provide answers to research questions and technical support. Their hours of operation are 9 AM to 5 PM (Pacific time). Contact the Shoah Foundation Institute's Manager of Online Access at 213-740-6046 or email: vhi-acc@usc.edu.

Connection Information
All library workstations at UNC-Chapel Hill should be able to connect to the VHA. Desktop or laptop computers connected to the Internet should also be able to connect to the VHA. Users should have the most recent version of Internet Explorer and Windows Media Player on their PCs. Macintosh users can access the VHA using Safari and QuickTime.

The video files per testimony average 4 GB. If your computer has a slow processor, video card, or a limited memory, you may have difficulty displaying the video. The public workstations in Davis Library can be used to access the archive. Please note that when using the VHA in a public space, headphones are required.  Ask at the Davis Library Reference Desk for the public terminals as well as for headphones.

A valid email address is not required to use the VHA, but is very useful in receiving notification from the VHA about downloads you may have requested.

Technical Requirements

Windows PC

Macintosh Requirements

  • OS X 10.2 or later
  • Safari 1.1 or later
  • QuickTime 6.5 or later
  • G4 or G5 processor
  • 256 MB (or more) memory